RENTAL POLICIES
Client Cancellation
Once retainer payment has been made to Shanera Grace Bridal & Event Services, AKA SGBES or SGES, Items or services are no longer available to other potential customers for the date of your event. Therefore, all payments are non-refundable. If partial retainer payment is made to hold items or services you/ the customer will be responsible for full payment in the event you decide to cancel less than 60 days out from your event. In the event of non-payment, SGBES retains the right to attempt collection through all legal and permissible means. Client will be responsible for all court fees, legal fees, and collection costs incurred by SGBES
SGBES Cancellation
If snow storms or forecasted inclement weather situations arises or other as acts of God, beyond SGBES control. No deliveries will be made. The client will be notified of the change as soon as possible. Our staff will make all reasonable efforts to find comparable alternative date or item. In the event SGBES is unable to procure a alternative date or item. The client shall receive a full refund of delivery fee paid to SGBES for delivery.
Venue Cancellation
If for any reason the venue has to cancel your date No refunds will be issued. However, Shanera Grace Bridal Event Services will do our due diligence to work with our customers and venue on securing an available alternative date.