RENTAL POLICIES

Delivery and Pick Up Service 

All of our items  can be delivered well in advance of an event to allow for proper setup, or can be delivered according to your specific venue requirements. Whenever possible we appreciate the largest delivery and pickup window you can accommodate. Delivery and pick up service requires delivery fee starting at $65.00 and up. 12am pickup is subject to $50.00 late fee. 

Customer Pick up and Return

Customers may pick up orders who have proper sized vehicles and necessary help.  Pick up and Return location is in Brockton,MA.  Items must be returned within 24 hours to avoid late $50.00 late fee and delays in for filling other customers orders.  Please be sure to arrange pickup and drop off times in advance to avoid delays.  Signed rental agreement required upon pick up.  MA drivers license needed before items will be released. 

 

Credit / Debit Card  and Proper ID 

All customers are required to keep a valid credit or debit card on file. A valid Drivers license or MA Id is required as well. If both are not presented with signed agreement SGBES will not move forward with services. 

Client Cancellation

Once retainer payment has been made to Shanera Grace Bridal & Event Services, AKA SGBES or SGES,  Items or services are no longer available to other potential customers for the date of your event. Therefore, payments are non-refundable. If partial retainer payment is made to hold items or services  you/ the customer will be responsible for full payment in the event you decide to cancel less than 60 days out from your event. In the event of non-payment, SGBES retains the right to attempt collection through all legal and permissible means. Client will be responsible for all court fees, legal fees, and collection costs incurred by SGBES

SGBES Cancellation 

If legitimate circumstances arises beyond SGBES control all reasonable efforts will be made by SGBES to find comparable replacement. In the event SGBES is unable to procure a replacement, client shall receive a full refund of all fees paid to SGBES.

Venue Cancellation 

If for any reason the venue has to cancel your date no refunds will be issued. However,  Shanera Grace Bridal Event Services will  do our due diligence to work with our customers and venue on securing an available alternative date.   

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