Once retainer payment has been made to Shanera Grace Bridal & Event Services, AKA SGBES or SGES, Items or services are no longer available to other potential customers for the date of your event. Therefore, payments are non-refundable. If partial retainer payment is made to hold items or services you/ the customer will be responsible for full payment in the event you decide to cancel less than 60 days out from your event. In the event of non-payment, SGBES retains the right to attempt collection through all legal and permissible means. Client will be responsible for all court fees, legal fees, and collection costs incurred by SGBES
In the event the
If legitimate circumstances arises beyond SGBES control all reasonable efforts will be made by SGBES to find comparable replacement. In the event that SGBES is unable to procure a replacement, client shall receive a full refund of all fees paid to SGBES.
If for any reason the venue has to cancel your date no refunds will be issued. However, Shanera Grace Bridal Event Services will do our due diligence to work with our customers and venue on securing an available alternative date.